If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Please mail your package in a prepaid, insured, traceable method to the address below.

Eaton Security
3530 Lakeview Rd
Hamburg, NY 14075

The original shipping and handling charges are not refundable. Refunds will not be accepted for products after thirty days or for any DS500 MOBILELOCK that has already been activated online.